Main Street Software, Inc. believes in customer service. For this reason, our customer service agents are located in the US, have consistent hours that you can rely on, and will assist you with your Boulevard software for the lifetime of its use. Some days we even have bilingual (in Spanish) representatives available, too.
Not only are our representatives Boulevard experts, but they know your business, too. Some are consultants, and those who aren’t go through our version of Mary Kay boot camp so they are just as knowledgeable about trends, practices, and products. Our office is available Monday through Friday from 9am-5pm Pacific Time. You can call or email and we’ll respond as quickly as possible. Additional help is offered, too. For instance, your program comes with a comprehensive Help menu. This and our user’s guide are written by a professional technical writer to ensure quality and accuracy.
Finally, LuAnn provides a presence for you, the user. She ensures you have a visual reference in her Getting Started DVD and Boulevard Extras DVDs. Extras give you the extra edge, tying your business to Boulevard software and offering tips of the trade to enhance what you’re already doing. Not only does she record these DVDs periodically, she spends many months out of the year traveling to your city to provide comprehensive three hour training sessions, digging deep into Boulevard’s functionality.
So next time you need help, pick up the phone, email, or use one of the many resources we have made available to you; and never miss out on a training near you.
Here’s what one of our customers had to say about Main Street Software’s Customer Service:
WOW! You people are absolutely AMAZING! Your program — and your company is the best investment I’ve made in my biz – next to the product! Thank you for helping me to simplify, streamline — and even fix my problems!
I highly recommend your product – AND your service! It’s rare to find a company that provides such great service to back up their product! I was originally hesitant to purchase your product because of a negative experience with a similar product … but I have been nothing short of impressed – and now I only wish I had found you sooner! Your PEOPLE are every bit as high quality as your program!
Here’s what one of our customers had to say about Main Street Software’s Virtual Assistant service:
As a Virtual Assistant customer, this service has been a huge blessing to my business. Dealing with numbers has never been my forte and for years, I struggled trying to keep up with my books. Nothing would put me to sleep faster. In my head, I knew how my business was performing and what my monthly expenses were, I just didn’t have anything on paper. I use my virtual assistant mostly as a way for me to keep my business accounting in order. On top of that, my virtual assistant inputs all the information I would overlook to put into my Boulevard program, such as wish list items, complete profile information, uploading product orders, and even doing my product replacements for me. This service has made me feel more in control of my financial business so I can focus on what I do best: selling our incredible product.
Our office is available Monday through Friday from 9am-5pm Pacific Time. You can call or email and we’ll respond as quickly as possible. Additional help is offered, too. For instance, your program comes with a comprehensive Help menu. This and our user’s guide are written by a professional technical writer to ensure quality and accuracy.
Finally, LuAnn provides a presence for you, the user. She ensures you have a visual reference in her Getting Started DVD and Boulevard Extras DVDs. Extras give you the extra edge, tying your business to Boulevard software and offering tips of the trade to enhance what you’re already doing. Not only does she record these DVDs periodically, she spends many months out of the year traveling to your city to provide comprehensive three hour training sessions, digging deep into Boulevard’s functionality.
