I want to tell you how happy I am with the technical staff of Main Street Software. I recently purchased Avenue for BlackBerry and after I got it on my device, I was unable to get rid of the keyboard(I have the Storm) which kept me from utilizing all the tasks. I was very frustrated and wanted to just throw out the whole thing and buy another PDA. Matthew tried to help and was unable to get it to work. Even though it was a BlackBerry issue, Matthew went out of his way to find the solution and now my Avenue works like a dream. I have been showing my consultants and they are amazed. Matthew wouldn’t let it go. Just when I gave up, I was surprised to see Main Street light up on my caller ID on Monday and it was Matthew. Thanks for not giving up! I know he was excited as I was!
I also want to thank Lara and Christy, who helped me get it on the BlackBerry to begin with. Thanks for dealing with my frustration and lack of computer savvy.
I did my first data sync today and it worked like a charm. You guys are awesome. I have recommended Boulevard to lots of consultants and now I can recommend this as well. Thank you so much again.
First, I want to THANK YOU SO MUCH – I just re-signed a consultant who was in my unit about 10 years ago. I went over BLVD with her, and she decided to go ahead and start right, so she ordered it. She told me that someone called her, because they noticed that she had purchased one ten years ago; and changed her order so she didn’t have to purchase it all over again. She was able to get some other things, and it still cost her less. She was SOOOO happy! And of course, since I ALWAYS tell new consultants how awesome BLVD and you all are, I was incredibly pleased that she got first hand experience of how you do the “and then some”!!!
I just have to write and tell you how wonderful your service rep Matthew is at making my day fabulous!
He is the epitome of professionalism and friendliness. His knowledge of your software is excellent and his communication skills on the telephone are unmatched. He is an asset to your company.
Your Happy Customer,
AmyLyn K.
Anaconda, MT
Do you have a favorite Main Street staff member you’d like to give a “shout out” to? We’d love to hear from you. Just drop us an email at support@mainstsoftware.com.
Here’s what one of our customers had to say about Main Street Software’s Customer Service:
WOW! You people are absolutely AMAZING! Your program — and your company is the best investment I’ve made in my biz – next to the product! Thank you for helping me to simplify, streamline — and even fix my problems!
I highly recommend your product – AND your service! It’s rare to find a company that provides such great service to back up their product! I was originally hesitant to purchase your product because of a negative experience with a similar product … but I have been nothing short of impressed – and now I only wish I had found you sooner! Your PEOPLE are every bit as high quality as your program!
Here’s what one of our customers had to say about Main Street Software’s Virtual Assistant service:
As a Virtual Assistant customer, this service has been a huge blessing to my business. Dealing with numbers has never been my forte and for years, I struggled trying to keep up with my books. Nothing would put me to sleep faster. In my head, I knew how my business was performing and what my monthly expenses were, I just didn’t have anything on paper. I use my virtual assistant mostly as a way for me to keep my business accounting in order. On top of that, my virtual assistant inputs all the information I would overlook to put into my Boulevard program, such as wish list items, complete profile information, uploading product orders, and even doing my product replacements for me. This service has made me feel more in control of my financial business so I can focus on what I do best: selling our incredible product.
(I have the Storm) which kept me from utilizing all the tasks. I was very frustrated and wanted to just throw out the whole thing and buy another PDA. Matthew tried to help and was unable to get it to work. Even though it was a BlackBerry issue, Matthew went out of his way to find the solution and now my Avenue works like a dream. I have been showing my consultants and they are amazed. Matthew wouldn’t let it go. Just when I gave up, I was surprised to see Main Street light up on my caller ID on Monday and it was Matthew. Thanks for not giving up! I know he was excited as I was!
I just have to write and tell you how wonderful your service rep Matthew is at making my day fabulous!
