Here are a couple of tips regarding product replacements. First, always create a new invoice for a returned product; do not edit the original invoice. This is a new transaction. Boulevard’s invoicing feature is flexible. If the customer is returning product(s) to you, you can indicate new products returning to your shelf, products you’ll submit to the company for replacement, plus items she will be paying for.
Second, input the day code on the invoice when the product is returned. This information will transfer to the Product Replacement dialog. If you forget to put the day code on the invoice or do not know it at the time, just enter it directly into the Product Replacement dialog.
When you are ready to process the product replacement in your Boulevard software, view the list of products to be returned (upper portion) and designate them as being returned to Company.
In the lower portion of the dialog, select replacement products. We recommend printing a copy before clicking OK. 
Your Boulevard software generates an order and places it in Boulevard for you! Use your printed copy to complete the replacement product order with Mary Kay.
Upon receipt of the replacement products in the mail, just receive the replacement order from the Maintain Orders dialog using the same procedure you use on a regular product order.
For more information on product replacements, from inside your Boulevard Help search topic, ‘Returning products from customers to Mary Kay‘.
