At Main Street Software, Inc. our number-one priority is customer service. We care about your Mary Kay business because we are Mary Kay Beauty Consultants. In that spirit, we offer you this blog as a place to get the latest tips, news, and updates from Main Street Software, Inc.  Stop by often, or, better yet, subscribe to get all blog posts via email or RSS feed. And if you like what you see, use the buttons at the bottom of each post to spread the word. Thank you for making Boulevard the number-one choice for Mary Kay business management! Find out more about Boulevard and Main Street Software, Inc. by visiting our website.

Please contact Main Street Software directly for customer service or technical support questions or issues.

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Selecting a smartphone

September 14, 2011   in   MK business tools

So you’re ready to take the plunge and join the millions of other smartphone users. But how do you choose among the variety of phones and operating platforms on the market? This article provides tips that will help you choose the right smartphone for your needs.

Look at market share: As of July 2011, these smartphone platforms have the largest market share in the U.S.:

    • Google, Android (41.8%)
    • Apple, iPhone (27%)
    • RIM, BlackBerry (21.7%)
    • Microsoft, Windows Mobile/Windows Phone (5.7%)

Of these platforms, Google Android and Apple iPhone market share are increasing, while RIM BlackBerry and Microsoft market share are decreasing.*

Find out what platforms your cell phone company offer: If you’re planning on staying with the same company, you’re going to be limited by the platforms your company offers. While most companies offer Android, BlackBerry, and Microsoft smartphones, only a few offer the Apple iPhone.

If you’re thinking of switching cell phone companies, make sure the company you choose offers excellent coverage in the areas you frequent. Though they would like you to think otherwise, not all cell phone companies’ coverage and the signal strength in their coverage areas is equal. All web-based applications (including Main Street Software’s Avenue) perform best with a strong signal. Do the research, look at companies’ websites, and ask your friends and colleagues who they use and if they’re happy. Remember to ask specifically about how their smartphone applications perform with a particular cell phone service.

Figure out what you want from your smartphone: If you want your phone to do everything under the sun, you’re going to want a good selection of applications (apps). App developers are going to put their efforts toward the platforms that have the most market share, so to get the widest variety of choices in terms of apps, you may want to stick with the platforms with the most market share.

If you’re only going to use your smartphone for basic tasks such as calling, texting, checking your email, and occasionally checking the weather, pretty much any smartphone will fit your needs. If you’re planning on using any web-based apps (including Avenue), you’re going to need a phone that can provide good performance. Remember that smartphones are actually mini computers. Faster processor speed translates into better performance (provided the cell phone signal is strong).

Do your homework: There are many online sites for researching smartphones. One we particularly like is phonescoop.com. This website provides the latest news about all types of phones, allowing you to get the latest information, compare phones, and get ratings.

Ask other smartphone users: Every body has an opinion. And while your husband’s mother’s best friend’s next door neighbor may not want the same things from their phone as you do, important information can be gained from doing a little casual asking around. You may uncover that one quirky feature that could end up being the deal breaker for you, or find out about an app you just can’t live without. Figuring out which platforms have it may help you narrow down your choices.

Try it out: Before you buy your smartphone, find out what the company’s return policy is. Most companies offer exchanges on phones within the first couple of weeks of purchasing. Make sure you have time to devote to using your phone extensively within the return period so that if you don’t like it, you can return it and get something else.

*Statistical information provided by the following article: comScore Reports July 2011 U.S. Mobile Subscriber Market Share

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LuAnn DarlingOne of the new features of 2012 is the ability to customize the screen sized of each form when it opens. This is great since we all have different monitors, fonts, and vision. The easiest way is to go to the Window menu and select Cascade. This will allow you to adjust each form a little easier. Window menu: Cascade

Hover

Another enhancement that I love is inside a customers invoice. When you type a partial description, you now need to hit the Enter key instead of the Tab key. This brings up a more enhanced menu.Partial Description

These minor changes, along with others, were in keeping with the way Microsoft is making their programs and operating systems look and feel. The major benefit to you is that it has enabled us to deliver consultant product order forms automatically (when you are on the premium Product Update Service); develop our Avenue application for the iPhone/iPad (releasing in  just a couple of weeks), and then we will be working on an Android application.

For a complete listing of all the new features and enhancements in Boulevard 2012 after installation, go to the Help menu and select What’s New.

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Once you have installed Boulevard 2012, linking it to your premium Product Update Service is a snap! Just follow the steps below:

Step 1)

File - Preferences

Step 2)

Synchronize Tab - Email & PasswordStep3)

Account InformationStep 4)

OK - PreferencesStep 5)

Close BoulevardStep 6)

Product Update Selection

More helpful information:

Customer LoginTrouble Logging In

Submit

 

Login Retrieval

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Training in Tampa, FL

February 11, 2011   in   Events

LuAnn Darling, President of Main Street Software, Inc. and long-time Mary Kay Beauty Consultant, conducts training sessions around the US and internationally. These training sessions cover getting the most out of Boulevard to maximize your Mary Kay business. You’ll learn how to put Boulevard to work increasing your work efficiency, servicing your customers, and increasing your sales.

Where: Tampa, FL

When: Wednesday, Apr 13, from 6:30 – 9:30pm

Hosted by: Sr. Sales Director Hope Pratt

Visit our website for more information, and to download the registration form.

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The end of the year always comes more quickly than we expect, so now is the time to get organized! Whether you are a long time customer or new to Boulevard, we can help with your choice of Inventory Setup, a Database Makeover, or even our Virtual Assistant services!

The Inventory Setup Service includes entering Section 1 on hand amounts, entering Section 1 Ideal amounts, and clean up of the Closeout Items product category. Valued at $75, you can purchase this service for just $30, and be up and running in minutes! Call us today to inquire or purchase.

A Database Makeover is the perfect way to clean up and organize your data. Our Database Makeovers are available starting at just $25. The best part? Each makeover level builds upon the previous and increases the amount of help we can provide to getting your systems in place and you back on track. Call our office today to discuss how a Makeover can help! Perhaps the problem is bigger than a makeover warrants… perhaps you’re behind on the data entry itself. We have a solution for that, too!

All of us have lives outside of our Mary Kay® businesses, right? Being a Mary Kay Consultant is a grand adventure, but there are times when other things happen and they take priority, so your business may take a back seat for a while. Life happening doesn’t keep customers from needing to reorder their skin care and cosmetics and doesn’t stop you from needing to order inventory to replenish what you are selling. It also doesn’t stop those ever present and inevitable business expenses from accruing. Sometimes it can keep you from being able to sit down at your computer to enter it though.

Is all of this sounding a little familiar? Do you find yourself in this position now? Maybe a paperwork pile three or four months (or more!) deep is threatening to spill onto the floor as you read this message. Does the thought of prepping for taxes – let alone filing on time – give you cold sweats and chills? We have the answer for you: Historical Virtual Assistant – and the professional, reliable competence of our Customer Service Representatives – to the rescue!

We have offered a Virtual Assistant Service for several years now and those using it swear by its positive effects on their business. Offloading your data entry to someone else frees up your time and energy to concentrate on actually building your business. Plus you can continue to take care of your family, enjoy your friends, and not get behind. Our historical Virtual Assistant service is perfect for helping you to fill in, catch up, and just get back to where you need to be.

We can help you to determine what needs to be entered by assessing your unique situation. Based on the number of months of entry and the amount of paperwork from each month to be entered, we will provide you a customized quote for this service. Not only will your data entry be completed by trained Boulevard professionals, it will be done neatly and to your specifications.

While you’re in the clean up and organization mode, do you have a plan for all those foundations you have in stock but are being discontinued by Mary Kay? You guessed it! We have a solution for that, too! Check out our awesome Product of the Month postcards. We suggest using these lovely cards to showcase specific products that you’re overstocked in or are being discontinued. You can purchase these cards in a set then prep and mail them yourself or, sign up for our Postcard Service and let us do the work for you! For just $0.70 a name including postage, you won’t find a better deal. Better yet, we provide a report you can use to follow-up and even remind you to follow-up after the cards are sent.

We believe in working this business full-circle – just like you have been taught in Mary Kay. We don’t like to leave anything to chance and are always looking for ways to simplify, streamline, and improve the odds of our customers’ success. Our Customer Service Representatives are waiting to assist you. Contact us, and let’s get started today!

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 If you’ve installed Boulevard 2011 and are enrolled in the premium Product Update Service, you have even easier access to the newsletter and product collections. In the US and Canadian version of Boulevard 2011, the File menu now contains a Product Update Service command with two options, Newsletter and Load Collections.

If this option is grayed out you can sign up for the premium Product Update Service by logging into the ordering section of our website at www.mainstsoftware.com or just contact our office. Our Customer Service Representatives will be happy to assist you.

Also, if you’re on the Product Update Service, Boulevard reminds you when it is time to load a new product update. Load your CD then follow the instructions in your newsletter to get started. Uncertain what else is a part of the premium benefits? Just ask.

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Call Note history is the perfect place to store notes for any customer contact you have made along with the added benefit of making customer follow-up a snap!

By selecting the check box at the bottom of a new Call Note, your Boulevard software will change the customer’s next contact date and update the Tickler to reflect the date you would like to contact them next. Using the Call Note feature also allows you to use the Daily Call History Sheet. This report prints call memo information from customer call history sorted by date with the most recent first. You can filter this report to include only those call memos within a specific date range, or for a group of customers. With just a glance, you’ll know who you’ve called, and haven’t wasted any time searching through profiles or other notes. Further, the call history report is also a helpful tool when away from your office or out of town. Use it to find out who to make those all-important business calls to during down time.

In Boulevard 2010, we added the ability to enter the same Call Note for multiple people. Here’s a perfect example of how to use this feature. When leaving reminder messages for guests about your upcoming Open House, simply check the box to the left of each customer’s name, click on the Customer menu, and click New Call. Type the call note and click OK.  Each customer’s profile whose name you checked, will now have the same call note. See how easy it is to keep track of all customer, recruit, and address list calls, emails, PC Program mailing, and more?

For more information and resources relating to customer follow-up, check out Boulevard Extras Volume 2: Customer Follow-up. This DVD goes in depth into creating loyal customers from your first contact with them, and how to use the many contact- and customer-focused Boulevard features to capture and track the kind of valuable information that builds strong customer loyalty.

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